Refund policy

At Progression Sports, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our comprehensive Refund and Return Policy below.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Accept returns under the following conditions.

       Wrong product received by the customer

       Products have some defects

   Product damaged in shipping

       Product has tampered

      The size does not fit according to our size chart

Exceptions/non-returnable items:

         Certain types of items cannot be returned, like custom products (such as special orders or personalized items)

         Unfortunately, we cannot accept returns on sale items or gift cards.

Return Shipping Cost:

         You are responsible for paying return shipping costs, which are non-refundable.

         No restocking fee

Return Address:

To start a return, you can contact us at progressionsports9992@gmail.com Please note that returns will need to be sent to the following address: Via Nicola Palmieri 36, 20141 Milano Milan, Italy

You can always contact us for any return question at progressionsports9992@gmail.com

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges Process:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds Processing Time:

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at progressionsports9992@gmail.com

Our Commitment to Quality

Progression Sports has been a leader in customer satisfaction, driven by a team of over 100 dedicated craftspeople. Using innovative processes and high-quality equipment, we aim to deliver superior material and embroidery quality. While we strive for perfection, if there is an issue with your order, please notify us within 10 days of receiving it, and we’ll be happy to assist.

 

Contact Us:

Business Address: Via Nicola Palmieri 36, 20141 Milano Milan, Italy

E-Mail: progressionsports9992@gmail.com

Company Name: Progression Sports

Customer service: Support online 24 hours a day